2. TERMS & CONDITIONS OF USE :
2.1 Smoking & Vaping :
Smoking and vaping are NOT PERMITTED ANYWHERE including outside. Guests choose no-smoking and no-vaping Property/ies because they do not wish to occupy a Property smelling of stale smoke. The Owners undertake to provide Guests with a smoke-free environment and rely upon previous Guests’ compliance with the Terms of Business NOT TO SMOKE OR VAPE.
If smoking or vaping occurs during the Rental Period, the Booking will be terminated immediately without Refund or Compensation. The Security Bond will be used to fund professional deep-cleaning to erase the evidence of smoke and smells before the next guests arrive.
If the Owners do not discover that there has been smoking or vaping until the day of Departure, they will need to assess the level of smoke pollution to the Property/ies and how it impacts incoming Guests later the same day. New Guests may be compensated if they agree to stay in a smoke-polluted Property. However, new Guests would be entitled to Cancel their Booking because the Owners had failed to provide a smoke-free Property. In these cases, the Owners will pursue the offending Guests for recompense.
2.2 Pets :
Pets are NOT ALLOWED at the Property/ies. Guests choose no-pet property/ies because they do not wish to occupy a Property previously pervaded by pets which may trigger any pet-related allergies they may have. The Owners undertake to provide Guests with a pet-free environment and rely on previous Guests’ compliance with the Terms of Business NOT TO BRING PET/S.
If a Client brings a pet/s, the Client will be asked to source local pet accommodation. Such facilities are rare locally. No special dispensations can be made for the pet if local pet accommodation cannot be sourced – pet/s will not be allowed to stay if alternative pet accommodation is not available.
Bringing pet/s to the Property/ies breaches the Terms of Business; such Bookings will be terminated immediately without Refund or Compensation. The Security Bond will be used to fund professional deep-cleaning to erase the evidence of pets.
2.3 Swimming Pool & Pool Safety :
French law requires Owners to provide swimming pool security features and Clients to fully observe the law by subscribing to the use of the security features. The penalty for failing to protect children around a swimming pool is 45.000 € and / or imprisonment. The organisation responsible for policing swimming pool laws in France is the Association Française de Normalisation or AFNOR.
The private swimming pool is in a secluded walled garden. It is accessed through a gate with a childproof security lock which prevents children aged ten years or under from accessing the pool without responsible adults. The Owners will demonstrate the mechanics of the safety lock to adult Guests.
Children, ten years or under – including competent swimmers – must not be allowed to access the pool, or be left at the pool without adult supervision .
The pool is accessed daily to keep it clean both manually or mechanically, and chemically balanced. As the pool is in a garden setting, trees and plants are subject to occasional windfall which is swept up periodically.
If the pool equipment fails, the pool may be closed at the discretion of the Owners until it can be repaired. In such an event, the Owners undertake to offer the Client Compensation as a gesture of goodwill. By accepting the Compensation, the Client will have no further claim against the Owners.
The pool closes at 18.00 hrs on the final evening of the Rental Period for routine maintenance, cleaning and chemical dosing.
If Guests wish to play ball games or to bring pool toys into the pool, such items must be ten centimetres-plus in diameter so that they do not become lodged in the skimmers or become stuck in the pool’s filtration pipework. If a small ball or object is stuck in the filtration pipework, the pool surround must be excavated to find the blockage, repair and make good, all at significant cost.
The Owners are not permitted to provide in-pool floats or inflatables; Guests may bring their own or buy them locally and enjoy them, observing the attached safety information applicable to each piece.
The pool depth ranges between 1,25 M and 2,25 M. The graduation is continual and even between the shallow and deep ends.
Glass is NOT PERMITTED at the pool for obvious safety reasons. Drinks in alternative packaging to glass may be consumed at the pool. Acrylic drinkware is provided along with a fridge.
Pool towels or foutas are provided for each Guest. Airers are kept at the pool and at each property so Guests may keep their pool towels or foutas dry. Guests must not hang damp or wet towels over the iron railings at the Loft du Vigneron.
Guests visiting the beach or who go river swimming, should ask for an alternative towel to take outside of the Property/ies.
2.4 Use of the Property / Properties :
The Property/ies are advertised as short-term self-catering or serviced holiday rental accommodation which are rented for short and defined periods of time. They are licensed only for this purpose and therefore only holiday bookings can be accepted.
Clients wishing to use a holiday as a celebration are welcome to do so. Weddings, stag do’s or hen parties are not permitted. If a Booking transpires to be such an event, the Owners will terminate the Booking with immediate effect without Refund or Compensation.
By arrangement with the Owners, the Client may use the Property/ies for the purpose of hosting holiday-led events such as wine tourism, gastronomy, painting, gardening, yoga, pilates or other groups by discussion.
The Property/ies may not be sub-let to any other person/s or organisation/s. A condition of the License requires the Owners to know who is renting the Property/ies, and the Owners must be certain the Property/ies are only being used for their intended purpose.
If a Booking includes activities that bring the Owners, their business and / or their Property/ies into disrepute, the Owners will terminate the Booking with immediate effect without Refund or Compensation.
The maximum length of one Booking is four weeks. If a Client wishes to rent the Property/ies for a longer period, a series of continuous Bookings should be made. This arrangement solely facilitates an extended holiday; it does not construe or constitute any aspect or element of a domestic tenancy agreement, nor does it provide the Client with any such rights associated with such an agreement.
2.5 Security & Valuables :
Guests’ valuables are their own responsibility. Valuables left at the Property/ies are entirely at the Guests’ own risk. The Owners are not responsible for any losses in any circumstance.
The Property/ies should always be left locked when unoccupied, even if Guests are in the nearby pool garden, or if they leave the Property/ies.
The Owners recommend the Property/ies is kept locked and secure at night. Guests leaving their doors and / or windows open do so at their own risk.
The Client is responsible for the keys to the Property/ies. If lost, the charge for each replacement key is up to 75,00 € plus VAT.
In the unlikely event of a burglary, and if the Client elects to vacate the Property/ies early, no Refund or Compensation will be provided.
2.6 Behaviour :
Guests are responsible for their own behaviour; the Client responsible for making the Booking is the Group’s co-ordinator accepting responsibility for the correct and decent behaviour of everyone in the Group.
If anyone in the Group does not observe correct and decent behaviour, the Owners will terminate the holiday of the Guest/s concerned; this means they will leave immediately without Refund or Compensation. If the entire Group fails to observe correct and decent behaviour, the Owners will terminate the entire Booking immediately without Refund or Compensation.
2.7 French Standards & Local Information :
The Property/ies are subject to French standards which may vary from standards in the Client’s own country. These may include (but are not restricted to) electrics, plumbing, heating, ventilation, decoration, sewerage, health & safety, building regulations. Staircases are often quite steep, for example.
Safety standards, at the Property/ies and elsewhere, may be lower than those in the Client’s own country. Guests should take reasonable precautions to protect themselves during their holiday.
Baby equipment is sourced from Aubert, a reputable French supplier. It is all of an excellent quality and is manufactured to European safety standards.
The beds are an excellent quality with international brand recognition of bed frames and mattresses. Super Kingsize beds: 180 cm wide x 200 cm long; Kingsize beds: 150 cm wide x 200 cm long; Twin beds: 90 cm wide x 190 cm long; by prior arrangement may be configured to provide a bed: 180 cm wide x 190 cm long. All bedding and sheeting is provided; duvets, pillows and protectors are all made from recycled and hypo-allergenic materials.
The Owners are not responsible for any disruption in electrical power supply or outages to internet or satellite television services, which may be affected by inclement weather; both are automatically restored when the weather incident is over.
The Owners are not responsible for any water shortages or for the local equipment responsible for processing waste and waste water.
The Owners have two small, friendly dogs. Guests are welcome to meet them; Guests who do not like dogs should mention this to the Owners so that the dogs can be isolated from the Guests. The Owners allow the dogs to roam around the large rear garden, usually when Guests are out.
Rieux-Minervois is a traditional, thriving wine-producing village. There is a range of essential shops and services; amenities – including boulangerie, doctors’ surgery, pharmacy, local bar, restaurant and winery – which are just a few minutes’ walk away.
Generally, the village is very quiet and often one can only hear one’s own heartbeat. There is some commuter traffic passing through at the beginning and the end of the day. The small local school occupies the neighbouring block; the distant sound of children playing is enchanting in term-time, with long silences in the school holidays. There may be the sound of children playing in a nearby street or a dog barking at a cat, but collectively, these are the sounds of everyday village life in rural France.
Fetes and festivals are popular throughout France all year round, especially in summer. Occasionally a procession may pass by or a band plays in the distance cheered on by clapping audiences. Events are open to all and Guests often like to join in to get a feel for real French life.
Occasionally a new building may be erected somewhere in the village or an old one renovated. Due to very hot summers, contractors aim to get all building work done during winter when it is cooler to work outside. However, building work can be undertaken at any time and the Owners cannot be held responsible for any such work, or its impact if there is any.
3. The ‘Small Print’ :
3.1 Legal Notices :
The Business is fully registered in France. It is bound by and conforms to laws observing the provision of short-let holiday rental accommodation and services to holidaymakers as promoted by the Ministère de la Justice. Its fiscal activity is administered by the Direction Générale des Finances Publiques or DGFiP. The Owners may be responsible for collecting Taxe de Sejour or tourist tax on behalf of the French Government and as defined by the Code Général des Collectivités Territoriales or CGCT.
The Properties referenced in the Terms of Business are registered with the local authorities (Le Bureau de La Mairie, Rieux-Minervois and l’Office de Tourisme Communautaire, Carcassonne Agglo) and their Licenses are detailed elsewhere in this document.
The Business is covered for Public Liability Insurance to the value of 1,5M Euros; the policy is provided by Generali Insurance in France.
The Owners confirm that they conform to legislation for holiday rental accommodation, namely : swimming pool security; a smoke detector / alarm, fire extinguisher and fire blanket is provided in each property.
3.2 Jurisdiction :
All Parties agree that any claim, action or proceeding arising out of these Terms of Business must be brought in the Courts of France. French Courts require all written documents to be submitted in French and if translated into French, to be authorised by a translator registered at the Cour d’Appel (in this region, Le Palais de Justice, 1 Rue Foch, 34023 Montpellier, Herault, France). Similarly, verbal translation for non-French-speaking attendees in a courtroom setting must be supplied by a translator also registered at the Cour d’Appel and licensed to provide translation services.
3.3 Copyright :
www.quatsaisons.com is the intellectual property belonging to the Owners. Details of copyright for the Website can be found on it. You may download information from it, but only in the context of using it to make Bookings and to use the Property/ies for the Rental Period for the purpose of a holiday. None of the information on it, either written or pictorial, may be reproduced.
3.5 Defined Terms :
The Business; I, We, Us, Our; the Owner or Owners; the Property Owner or Property Owners; the Host or Hosts; I or We refers to : Mme Karen SECKER and / or M. Russell SECKER.
Property or Rental Property; Properties or Rental Properties; Property/ies or Rental Property/ies; Accommodation or Rental Accommodation refer to : Le Domaine aux Quat’Saisons, Maison du Martinel, Loft du Vigneron; in part or in totality, both internally and externally.
Client or Clients; the Guest or Guests; You or Your(s); Individual/s or Group refers to : Both the Person making the Booking and ALL other named Person/s for whom the Booking is made. The name of ALL Persons must be provided to the Owners.
Child or Children; Underage Guest/s; Minor/s refers to : Young person/s aged under 18 years on the Arrival Date; for Taxe de Sejour Payments under 18 years at any time during the Rental Period; children aged 10 years or under cannot access a swimming pool nor be left unsupervised at the pool without a responsible adult.
Nominated Person / Client; Responsible Person / Client; Named Person / Client; Principal Person / Client refers to : The Person who assumes responsibility for making the Booking and agreeing to the Terms of Business on behalf of the Group. Nominating one person does not exclude others in the Group from their individual and collective responsibilities regarding the Booking or the use of the Property/ies during the Rental Period.
Party or Parties refers to : Either the Owners or the Client, individually or collectively.
Minimum Age refers to : The minimum age of the Nominated Person, which is 25 years of age at the time of Booking.
Terms of Business (ToB) refers collectively to : The Terms and Conditions of Booking, The Terms and Conditions of Use and the ‘Small Print’, each defined below, and which provide the legal framework between the Owners and the Clients. The Terms of Business can be found on www.quatsaisons.com where they can be read in large print or downloaded as a PDF, or on Freetobook during the Booking Process.
Terms and Conditions of Booking (T&CB) refers to : Various Terms and Conditions applicable to the Booking itself including the Booking Process, Confirmation, Pre-payment, Payment, Cancellation, Refunds, Repayments, Security Bonds and Tourism Tax. Provision extends to ALL Guests named in the Booking.
Terms and Conditions of Use (T&CU) refers to : Various Terms and Conditions applicable to occupying and using the Property/ies, their contents, equipment and facilities during the Rental Period. Provision extends to ALL Guests named in the Booking.
The ‘Small Print’ refers to : Various explanations and definitions attributed to the Terms of Business. Provision extends to ALL Guests named in the Booking.
The Contract refers to : A legally binding agreement between the Owners and the Client based upon the Client’s responses during the Booking Process and / or any additional information relevant to the Booking and subsequently confirmed to the Client. The Contract is subject to the Terms of Business. Provision extends to ALL Guests named in the Booking.
Force Majeur refers to : Acts of war; threat of war; political unrest; terrorist activities; adverse weather conditions; volcanic ash clouds; strike; acts of God; epidemics; pandemics; riots; civil strife; industrial disputes; natural disasters; technical disasters; nuclear war; or any other events beyond the Owners’ control.
Jurisdiction refers to : Jurisdiction under French law where the Terms of Business are bound by the laws of France.
Direct Booking or Booking refers to : A Booking made by the Client directly with the Owners to the exclusion of any Platform.
Reservation Platform/s or Platform/s including, but not to restricted to, Agency; Booking Agency; Rental Agency; Villa Rental Agency; Property Rental Agency; Holiday Rental Agency; OTA (Online Travel Agent); refers to : The Booking medium the Client may use to make a Booking if it has not been made directly with the Owners.
Agency Fees; Agency Commissions; OTA Fees; OTA Commissions; Administration Fees or Administrative Charges refers to : Fees or commissions charged by any Reservation Platform to the Owners by way of a contractual agreement or to the Client by way of additional fees, administration charges and / or supplementary commission fees pursuant to the Platform. Such charges often attract VAT at the prevailing rate in the country where the Platform is fiscally located.
Rental Rates refers to : The Rate or Rates; Price or Prices; Charge or Charges, either by the week, night or bed space, which are published by the Owners and accepted by the Client by means of the Booking Process and / or Payment for the Property/ies.
TVA or VAT refers to : Taxe sur la Valeur Ajoutée (French Value Added Tax) at the prevailing rate. Rental Rates quoted by the Owners are inclusive of French TVA. TVA Registration is listed at the beginning of these Terms of Business.
Preferred Dates; The Rental Dates; Arrival Date and / or Time and Departure Date and / or Time refers to : The collective Rental Dates, the individual Arrival and Departure Dates and the Arrival and Departure Times specified for the Booking.
The Rental Period refers to : The entire period for which the Property/ies are rented, incorporating the Rental Dates.
Deposit; Payment; Balance of Payment; Pre-payment; Full Pre-payment refer to : Monetary transactions made by the Client to the Owners and which may be determined as an exact amount or by use of a percentage figure.
Refund refers to : Monetary transactions made by the Owners to the Client for the Rental Rate and / or any chargeable Special Requests that may be due to be returned to the Client.
Repayment refers to : Monetary transactions made by the Owners to the Client for repaying Taxe de Sejour due to Cancellation or a reduction in numbers.
Compensation refers to : A sum of money paid by the Owners to the Client as a gesture of goodwill if issues arise beyond the control of the Owners. By accepting the Compensation, the Client will have no further claim against the Owners.
Security Bond (SB) or Security Deposit refers to : The pre-determined amount of money to fund breakages or damage, be they accidental or wilful, occurring in or at the Property/ies during the Rental Period. The value of the Security Bond differs for each Property.
Excess Damage refers to : The additional cost of all breakages or damages not covered by the value of the Security Bond.
Funds refers to : The monetary transactions between Client and Owners or vice-versa of Deposit; Balance or Balance of Payment; Payment or Full Payment; Pre-payment or Full Pre-payment either in isolation or collectively for Rental Rates; TVA or VAT; Taxe de Sejour or Tourist Tax; chargeable Special Requests.
Taxe de Sejour (TdS) or Tourist Tax refers to : Monies paid by adult Guests to fund the French Government’s nightly tourist tax.
Special Requests refers to : Any additional request for the provision of goods, services or both provided either by the Owners (complimentary or chargeable) or by a Specialist Third Party (chargeable). Some Special Requests provided by the Owners may attract an additional cost; whenever applicable, any such costs must be paid for before the Special Request is provided, delivered or fulfilled to the Client.
Third Party or Specialist Third Party including, but not restricted to, Professional; Supplier or Specialist Supplier; Chef or Private Chef; Catering Company or Private Catering Company; Private Dining; Event Organiser or Special Event Organiser; Party Planner; Concierge or Concierge Service refers to : External Specialist Suppliers able to provide, deliver or fulfil any Special Request/s the Client may have. Clients are responsible for liaising directly with such Suppliers and for paying them directly.
www.quatsaisons.com refers to : The domaine name of the Website hosted by the Owners.
Website or Websites and www.quatsaisons.com refers to : The Website hosted by the Owners to provide online representation of the Property/ies, a Direct Booking facility using Freetobook and the Terms of Business attributed to ALL Bookings.
Booking Process refers to : The steps taken by the Client, usually in sequential order, to process a Booking or Cancellation using Freetobook.
Freetobook refers to : The Owners’ nominated booking system used by Clients to formalise all aspects of the Booking Process and which is accessed directly from www.quatsaisons.com . It enables Clients to make and pay for Bookings for the Property/ies, using an established, secure, proven and respected software provider in the direct bookings technology sector.
Confirmed or Confirmed Booking; Confirmation refers to : A Booking made by the Client whose status becomes Confirmed by means of : acceptance of the Terms of Business; Payment of a Deposit or a Balance of Payment or a Full Pre-payment AND Confirmation issued by the Owners to the Clients all using the secure Booking and Payment Processes on Freetobook.
Cancelled or Cancelled Booking; Cancellation refers to : A Booking which is Cancelled either by the Clients or the Owners and is subject to the terms affecting the Cancellation by either Party.
Curtailed or Curtailed Booking refers to : A Booking already in residence, which is terminated by either the Client or the Owners, resulting in the Client’s Departure in advance of the Confirmed Departure Date is regarded as an act of Curtailment.
Replacement Booking; Re-let or Re-letting refers to : A new Booking sourced to replace a Cancelled Booking for the same Property/ies for the same Rental Dates and the same Rental Rates as the original Booking.
Amendment/s or Change/s refers to : Any MINOR alterations to an original Booking made by a Client and communicated to the Owners following the original Confirmation of the Booking, and which are bound by the same Terms of Business.
Stripe refers to : Stripe, one of the world’s largest payment processing companies, facilitates secure PCI compliant card payments and / or refunds securely and promptly. Stripe is integrated into the Freetobook system to ensure the overall Booking experience is seamless and safe.
Bank Transfer refers to : The method of Payment and / or the method of Refunds and / or Repayments passing directly between Clients’ and Owners’ (and vice-versa) nominated bank accounts.
Travel Insurance Policy or Comprehensive Travel Insurance Policy refers to : The provision of an insurance policy providing cover to Clients for costs associated with the Booking and its potential Cancellation or Amendment. It is strongly recommended that the policy takes effect from the date the Booking is made until the end of the holiday.
Cancellation Statement refers to : The document required by a travel insurance provider from the Owners confirming various aspects of the Booking, including the Booking Dates, Rental Dates, Rental Rates, Cancellation or Curtailment Dates, Deposit value, Balance value, Total value, Reason for Cancellation and any other elements of information the insurer requires, in order for the insurer to consider the Client’s claim.
Accidental Damage Insurance Policy; Property Insurance Policy refers to : The provision of an insurance policy providing cover to Clients for Property Repairs and Replacements (and possibly Professional Installation) costs resulting from accidental or wilful damage or neglect during the Rental Period and any consequences after the Rental Period has ended. The Security Bond value is limited; any Excess Damage charges over and above those funded by the Security Bond must be met by the Client, by means of of an insurance policy or personally.
Property Repairs; Replacements; Professional Installation refers to : The individual or collective remedies to correct any damage or breakages to any part of the Property/ies, internally or externally, or the contents within. Sometimes, Professional Installation may be required to either carry out the repair or to decommission and re-install replacement equipment.
License or Licenses refers to : The License or Licenses granted by the local Mairie on behalf of the French Government permitting the Property/ies to be rented for short, defined periods of time to Clients using them only for the purpose of short-term self-catering or serviced holiday rental accommodation. Each Property is licensed for a maximum number of Guests detailed elsewhere in these Terms of Business, which must not be exceeded.
Electronic Agreement refers to : A tick box marked: ‘I confirm that I accept the Terms and Conditions of the Booking’ appears during the Booking Process. It makes the Booking legally binding when electronically ticked.
3.6 Website :
www.quatsaisons.com provides an online presence for the Business enabling Clients to assess the suitability of the Property/ies for the purpose of their holiday. In addition, Bookings can be made directly with the Owners using Freetobook which is accessed via the Website.
Use of the Website, when considering the Property/ies for Rental, requires the Terms of Business, which are available on www.quatsaisons.com , to be considered so Clients may balance their enthusiasm for booking a holiday at the Property/ies with the responsibilities for making such a Booking.
3.7 Accuracy of Information :
The Owners’ objective is for every Guest to have a wonderful and memorable holiday when renting the Property/ies; their further objective is that every Client is entirely satisfied that the Property/ies are suitable for the Group for which they’re intended at the time of Booking.
The Owners take every care to provide accurate and honest information, in the written or spoken word, or in still or moving imagery on www.quatsaisons.com .
The Owners publish Guests’ reviews to help Clients understand whether the Property/ies suit the Group’s needs. If Clients need additional information they can ask the Owners who will answer any questions they may have to help them determine if a holiday at the Property/ies can be the best it can be.
All information provided by the Owners is in good faith. It is also provided to selected Platforms, journalists or advertisers representing the Property/ies, who are expected to reproduce such information accurately. The Owners are not responsible for any errors or omissions made by them or for any misunderstandings arising due to their negligence.
If the Client believes any information to be inaccurate or misleading, the Owners must be alerted so it can be reviewed and corrected if necessary. Information is provided to help Clients determine the Property/ies’ suitability for the Group. The Owners offer an honest and factual account of the Property/ies, but their account does not constitute advice or recommendation by them. Ultimately, Clients must determine suitability themselves.
The Property/ies are not professionally assessed or star-rated. Although self-catering properties, previous Guests have commented that they’re aligned to luxury five-star hotels, suggesting that their style and design, along with the quality of fixtures and fittings, combine to provide beautiful and bespoke environments for Guests for whom the aesthetic qualities of the Rental Property are equally as important as the other facets of their holiday.
3.8 Insurance Recommendations :
The Owners regularly and strongly recommend in these Terms of Business the value of ensuring everyone named in the Booking is adequately protected by a Comprehensive Travel Insurance Policy from the Date the Booking until the end of the holiday.
The Client is responsible for the FULL value of any Repairs or Replacements (and their Installation if necessary) as well as any financial impact of such damage if it is so severe that it impacts future Guests’ holidays. Such costs are not restricted to the value of the Security Bond. The Owners therefore recommend that the Client is suitably insured for such costs as outlined elsewhere in these Terms of Business.
Damage costs are unlikely to be covered by Travel Insurance. The Client’s own Property Insurance Policy may provide coverage or a separate, temporary Insurance Policy may be purchased. It is the Client’s responsibility to to arrange coverage. To be clear, if there is damage caused beyond the value of the Security Bond, the Owners will pursue the Client for the additional costs, whether the Client is insured or not.
3.9 Bookings Using Reservation Platforms (Agencies and OTAs) :
To increase exposure, the Property/ies may also be represented by Platforms such as Villa Rental Agencies and OTAs, whose online presence uses their own unique websites.
Clients booking Rental Property/ies using Platforms should know that many of them charge additional commission and / or administrative fees; these differ amongst Platforms. The Owners cannot influence such charges; they are met by the Client and may inflate the price of the holiday.
Platforms’ charges usually become evident later in the booking process; this makes budgeting less transparent. Clients should satisfy themselves of such costs before committing to a Platform booking to avoid any surprises!
Platforms use their own booking methods and these are entirely separate from the Booking Process using Freetobook for Direct Bookings made with the Owners who have no responsibility for any Platforms.
Clients must satisfy themselves that any particular Platform provides the most suitable booking method for them. Confirmed Platform bookings cannot be converted into a Direct Booking with the Owners, or vice-versa.
Booking, Payment, Cancellation, Refund, Repayment and all other Terms of Business vary amongst Platforms. Clients using a Platform should be satisfied that these terms are suitable for them. The Owners neither influence them nor can be held responsible for them.